Send LENA Hub logs to LENA Support

1. Locate the log files.

Use File Explorer to go to C:\ProgramData\LENAHub\.

There you will find the two logs your LENA Support person may request:



Help - I don't see a ProgramData folder.

The folder is often hidden by default.

You can change your viewing options to show hidden items, or you can simply type C:\ProgramData into the address bar and hit Enter.

2. Attach copies of the log files to an email.

Send the email to [email protected], along with a description of what you were doing and what happened.

The information in the logs will help us to determine what went wrong and how best to resolve it.

We will be in touch with next steps to address the problem.